Learn from dissatisfied patients – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …

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Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referring offices with the right kind of outreach. Referral relationships change over …

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Know what’s so great about your practice. Why should doctors refer patients to your particular practice? One of the first things Levin Group consultants do when working with a new client is to ask the …

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Advice for the Treatment Coordinator – Create trust. It is important to quickly convince patients that you are their friend. By learning about an individual, you move from a purely professional …

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Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …

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Advice for the Surgical Specialist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in …

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Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …

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Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the surgical specialist to spend more time chairside, providing …

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Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a patient calls, return the call… if you get an email, …

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Advice for the Practice Leader – Use these basic CEO behaviors every day. You can have a profound, positive effect on team members if you: Come to the office energized every day Greet every team …

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Learn how to distract patients with small talk. Many patients become fearful or anxious about seeing the surgical specialist. Be prepared to talk about anything but treatment, keeping patients’ minds …

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Advice for the Marketing Coordinator – Set marketing targets for the year. Measurable targets help drive performance. If the target is to increase referrals 15% annually, you must also set weekly and …

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