First impressions make all the difference. Will surgical patients be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New …

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Showcase the practice’s technology. Your decision to add new technologies should be based on the projected return on investment and how it will affect the quality of care. But once you make …

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Reach out to your community as a practice team member. The higher your practice’s profile in the community, the more successful it will be. The best way to accomplish this is with personal …

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Advice for the Surgical Specialist – Consider renegotiating your lease. In many parts of the country, the market for office space fluctuates quite a bit over the years. Your landlord may be willing to …

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Use texting to confirm appointments. Consumer communications has changed dramatically in recent years, and your practice should change with it. For immediacy and convenience… and to be sure your …

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Advice for the Surgical Specialist – Make most non-clinical decisions quickly, or delegate them. A majority of the administrative decisions made in a surgical practice every day won’t make or break …

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Advice for the Surgical Specialist – Motivate staff members with a practice vision. A vision enables the practice to focus on objectives. It maps out a clear direction for your practice over the next …

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Avoid office gossip. Be professional when it comes to workplace interactions. Don’t participate in gossiping about fellow team members. Contributing to rumors and speculation—even just repeating …

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Use systems to make your day easier. A busy day can become chaotic and stressful… especially if you lack well-designed administrative systems. Using documented step-by-step systems protects you and …

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Show appreciation for patients. Treat your patients as individuals and be sure to thank them for coming to your practice. These efforts help create a positive patient experience and let patients know …

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Advice for the Surgical Specialist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff …

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Improve the New Patient Experience. Ensure that new patients form a positive impression of your practice by carefully controlling their experience. Each aspect of the New Patient Experience should be …

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