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Initiate training with scripts.

Initiate training with scripts. The best way to learn scripting is to practice using it… beginning with role-playing. In special or monthly staff meetings, some team members should play the role of patients or parents, so others can improve their communication skills in realistic interactions. There are two training objectives—for staff to learn the key points that must be made, and to become proficient at performing the script in their own words.

Additional Resource: Read an excerpt from Dr. Levin’s book, “7 Secrets to Communicating with Dental Patients,” by clicking here.

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