Learn to recognize “buying statements.”

Learn to recognize “buying statements.” After treatment has been presented but not yet accepted, patients may unknowingly reveal their inclination to agree to treatment by making a buying statement, such as, “Would my insurance cover this?” or “Will I be able to eat normally after the procedure?” Respond to this kind of comment positively, knowing these patients are probably already committed to treatment.

Additional Resource: Read a FREE excerpt from Dr. Levin’s book, “What to Say, What Not to Say,” by clicking here.


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