During this time, each Tip of the Day will focus on bringing ideas to help you best manage the practice issues associated with this rapidly evolving virus outbreak and prepare your practice for the upcoming recovery.

Hear your patients out. If a patient wants to negotiate a fee, try to understand their position. Whether they want 5%, 10%, or even 20% of the fee reduced, the practice should try to understand the motivations of the patient. Sometimes the solution can be as simple as letting them pay the fee in three parts over the course of the treatment.