During this time, each Tip of the Day will focus on bringing ideas to help you best manage the practice issues associated with this rapidly evolving virus outbreak and prepare your practice for the upcoming recovery.

What does good customer service look like today? Customer service is about understanding what people really want. Right now, they want to know that they are safe and can afford treatment. If you take the time to educate them about your infection control procedures and financial options, they will believe you.