Allowing patients to get overdue for payments leads to overdue debonds. This is almost predictable in every orthodontic practice because people who owe money tend to miss appointments as they do not want to come in, be asked for money and not be able to make the payment. Levin Group recommends a one-day rule concept that dictates when any patient who is overdue for payment by one day receives a phone call. This is followed by a 9-step follow-up process of phone calls, text messages, and emails. Some practices feel embarrassed that they are harassing the patient, but overdue payments will create overdue debonds and higher overhead. Communication should always be positive, but it should be a system and a system that is followed every time.