Stop rushing! The number one complaint by customers when they call businesses is that they feel rushed. If you want to increase the number of patients in your practice, you should develop outstanding telephone skills and one crucial element is not to rush. You can say all the right things, but if the caller feels rushed, they will feel less inclined to make a new patient appointment. Taking your time on the phone to focus on the patient, putting everything else aside, and avoiding multitasking are all critical elements of creating success with telephone skills. All the scripting in the world will not be effective if the phone call is rushed and the caller hangs up feeling unimportant and underappreciated.
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Wow Every Patient! A Blueprint for Building a 5-Star Customer Service Practice
Dr. Roger Levin’s Five-Star Customer Service vBook is now available for purchase from Levin Group. This high-impact series of 37 informative video chapters gives practice owners and their teams practical advice they can implement TODAY to WOW every patient and increase production every year. Use promo code TIP20 to get 20% off.
