How do you get parents and patients to like you? Research has already established that people who like you will trust you more and accept more treatment. Dale Carnegie had it right in his book, How to Win Friends and Influence People, that people respond with great positivity to compliments and praise. Make it a policy that every parent and patient get a compliment at every visit.
Featured vBook (video book):
Wow Every Patient! A Blueprint for Building a 5-Star Customer Service Practice
Dr. Roger Levin’s Five-Star Customer Service vBook is now available for purchase from Levin Group. This high-impact series of 37 informative video chapters gives practice owners and their teams practical advice they can implement TODAY to WOW every patient and increase production every year. Use promo code TIP20 to get 20% off.
