Talk to parents or patients that aren’t complying with the rules for orthodontic case success. For example, a patient who keeps missing appointments at some point needs to be confronted with excellent scripting such as “Mrs. Jones, if Johnny continues to miss appointments, we may have to remove his braces because we will not be certain that we can achieve the high-quality results we expected when we began. You can start the case over at any time, but you would have to pay the full fee again.” This is usually all it takes to get a parent’s or patient’s attention toward complying with essential policies.