Ask every patient a question. A wonderful question to ask every patient to engage conversation and build positive relationships is “What’s changed in your life?“. This question sometimes takes patients by surprise, but within a minute or two they can answer the question and start an enjoyable conversation. This is a great way to build powerful relationships and keep your patients for a lifetime.
Featured vBook (video book):
Wow Every Patient! A Blueprint for Building a 5-Star Customer Service Practice
Dr. Roger Levin’s Five-Star Customer Service vBook is now available for purchase from Levin Group. This high-impact series of 37 informative video chapters gives practice owners and their teams practical advice they can implement TODAY to WOW every patient and increase production every year. Use promo code TIP20 to get 20% off.
