If you don’t fix the small problem…It is easy to put off fixing small problems. However, it’s often the case that when you put off fixing small problems, you gradually begin to put off fixing medium and large problems. It is not that you don’t intend to get to them, you just put them off and they get worse and then systems break down and practice production declines. Being in the habit of fixing small problems as they come up creates an environment of continual improvement and avoids bigger problems down the road.
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Wow Every Patient! A Blueprint for Building a 5-Star Customer Service Practice
Dr. Roger Levin’s Five-Star Customer Service Video Course is now available for purchase from Levin Group. This high-impact series of 37 informative video chapters gives practice owners and their teams practical advice they can implement TODAY to WOW every patient and increase production every year. Use promo code TIP20 to get 20% off.
