How do we tell the patient with dental insurance why we don’t participate? The answer is to tell the patient the truth as politely and honestly as possible. A simple script is “Mrs. Jones, unfortunately we do not participate with ABC dental insurance. We’ve determined that we are unable to provide the quality of care that is necessary at the reimbursement level of that plan. However, we have many patients with ABC dental insurance that choose to come here, and we would be delighted to see you.”