The angry parent. If you are confronted by an angry parent, which often happens at the front desk, the best strategy is to listen. Simply focus on what the parent is saying, listen to the reasons they are unhappy, and then determine the best response.
The Best 22 Minutes You’ll Spend All Day
Learn a Critical Ortho Practice-Building Concept in 22 Minutes
What can you accomplish in 22 minutes? Actually, quite a bit. This is the second in a series of orthodontic webinars designed to give you high-impact actionable information you can use to improve your practice immediately.
In This Edition: WOW Every Patient Every Time – How Customer Service Can Increase Orthodontic Referrals
Customer service is the secret sauce to achieving a highly satisfied patient base and a successful dental practice. Watch this video with your team to turbocharge your customer service.
