Honor members of your team for their accomplishments. Reward successes with praise and special gifts. Celebrate individual and practice achievements by holding staff dinners or fun events. Convey a …

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Advice for the Marketing Coordinator – Use diverse referral marketing strategies. Create a one-year marketing plan that consists of multiple ongoing activities, including: Doctor lunches …

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Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …

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Advice for the Endodontist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover opportunities …

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Advice for the Endodontist – Lead your team through changing times. Endo practices must adapt to the new dental economy, making changes in order to meet new challenges. As the practice owner, you must …

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Advice for the Endodontist—Focus on each patient as a unique individual. It’s easy to get in the habit of running through case presentations mechanically, with no real acknowledgement of how the …

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Help the endodontist achieve the daily production target 90% of the time. To reach an annual production goal, the doctor must consistently hit the daily mark most of the time. The endodontist may be …

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When you see a drop in efficiency, look first at communications. The smooth operation of any endo practice depends on how well team members communicate with each other. A procedural breakdown can …

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Use scripting to motivate every caller to make an appointment. Scripts should: Make the caller feel welcome at the practice Emphasize the endodontist’s excellent credentials Discover some …

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Increase scheduling efficiency with this simple change. If your endo practice still uses 15-minute scheduling increments, you’re probably losing a considerable amount of potentially productive time …

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Emphasize the 48-hour rule. When setting up appointments for patients, your front desk coordinator should make it clear that 48-hours’ notice is required to cancel an appointment. If handing an …

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Identify communication problems… and correct them. Locate the areas where there are breakdowns in efficiency and come up with simple communication systems to resolve these problems. Effective …

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