Take inventory every six months. As part of your program to control overhead, pay attention to the supplies you have on hand. Many practices end up with supply closets full of materials they don’t …
Understand that small things count.
Understand that small things count. Whether it’s minimizing waiting time, offering bottled water or providing Wi-Fi, go out of your way to make patients feel welcome and comfortable at your office. …
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Advice for the Endodontist – Show your team that you care about them.
Advice for the Endodontist – Show your team that you care about them. As the practice leader, you can empower staff members in three ways. First, by making sure the systems they work with are …
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Don’t assume your practice can’t increase production.
Don’t assume your practice can’t increase production. Does a fast runner think it’s impossible to run any faster and just accept the status quo? The answer is “no.” The best runners are those who …
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Realize the power of scripting.
Realize the power of scripting. Knowing what to say greatly enhances every interaction with patients. Use staff meetings to review and role-play training scripts. Scripts make everyone more confident …
Maximize patient benefits from insurance.
Maximize patient benefits from insurance. In the post-recession economy, many endo patients are experiencing financial stress and can use all the help they can get. Show those with insurance how to …
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Maximize patient benefits from insurance.
Maximize patient benefits from insurance. In the post-recession economy, many endo patients are experiencing financial stress and can use all the help they can get. Show those with insurance how to …
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Be prepared for questions and objections.
Be prepared for questions and objections. If patients are going to spend time and money on recommended treatment, they will understandably want to know more about what you’re proposing. Anticipate …
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Advice for the Endodonist – Design all treatment rooms to be uniform.
Advice for the Endodonist – Design all treatment rooms to be uniform. The more similar treatment rooms are, the more efficiently you and your team can work as you move from room to room. Why? Your …
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Update your practice website.
Update your practice website. Many people will judge your practice—at least initially—by your website. If it looks unsophisticated, functions poorly or contains obviously outdated information, it will …
Good telephone skills matter.
Good telephone skills matter. If front desk staff members sound bored or rushed on the phone, they are sending a message that they have priorities other than the caller. That should never happen. …
Even the best practice may get an unfavorable social media review.
Even the best practice may get an unfavorable social media review. The age-old advice to pause and take a deep breath before responding in confrontational situations certainly applies here. …
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