Keep stress out of the schedule. The schedule affects nearly every aspect of endo practice operations. A poorly constructed schedule leads to frustrated patients, lost production and a stressful work …
Watch for opportunities to ask for referrals.
Watch for opportunities to ask for referrals. All patients who are pleased with the care and customer service you provide are potential referrers. Whatever your role in the practice, be prepared to …
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Advice for the Endodontist – Change with the times.
Advice for the Endodontist – Change with the times. The old ways of running your practice may be working against you in the new dental economy. Question everything, look for innovative alternatives to …
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Make eye contact.
Make eye contact. When speaking with patients, always make eye contact throughout the interaction. Patients want to feel that they are your number-one concern. If you’re looking down or going through …
Stay on track with the practice vision, goals and targets.
Stay on track with the practice vision, goals and targets. It’s easy to get caught up in daily routines and lose sight of the big picture. Post a written practice vision and goals where all team …
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Support endo practice growth with informative marketing materials.
Support endo practice growth with informative marketing materials. For professional services, the most effective marketing is often educational in nature. To promote your office to referring doctors …
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Advice for the Endodontist – Set goals that will help achieve your practice vision.
Advice for the Endodontist – Set goals that will help achieve your practice vision. Once you have a written vision statement, come up with specific annual goals that will serve as mileposts on the …
Be prepared with good answers to endo patient questions.
Be prepared with good answers to endo patient questions. Scripting improves all types of communication with patients, but it’s especially helpful when responding to patient concerns or objections. …
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To improve teamwork, read everyone else’s job description.
To improve teamwork, read everyone else’s job description. Rather than assuming you know what others on the practice team are supposed to do, review the responsibilities that have been assigned to …
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Eliminate unnecessary expenses.
Eliminate unnecessary expenses. Almost all businesses, including endo practices, end up with operating costs that may have made sense in the past but don’t make sense any more. Go through the books …
Advice for the Marketing Coordinator – Project enthusiasm.
Advice for the Marketing Coordinator – Project enthusiasm. Even if you’re having a bad day, your job will be easier if you can surround yourself and others with positive personal energy. In your …
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Manage patient expectations.
Manage patient expectations. Your endo patients will be happier with the care you provide if they know what to expect from treatment before it starts. Explain what will be done, why it’s appropriate, …
