Offer more value to your patients. In today’s post-recession economy, people want more value for their money. For your practice, this means providing excellent customer service, offering multiple …
Set the pace.
Set the pace. Whenever there are signs that the team is slowing down—taking too long to answer the phone, getting behind on the schedule, reacting late to negative social media posts—it’s time for the …
Recognize that using smartphones makes information vulnerable.
Recognize that using smartphones makes information vulnerable. Accessing the practice through a smartphone may be a very convenient way to handle some tasks when you’re away from the office, but there …
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Advice for the Endodontist – Don’t be afraid to make non-clinical mistakes.
Advice for the Endodontist – Don’t be afraid to make non-clinical mistakes. A no-risk leadership style is in itself a risky proposition. Consult with experts (CPA, lawyer, etc.) on major decisions and …
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Implement documented systems.
Implement documented systems. High-performance administrative systems with defined targets are critical to achieving production goals, reducing stress and laying the foundation for long-term success. …
Keep your social media posts short.
Keep your social media posts short. People are using smartphones for everything these days… including connections to their favorite social media sites. Even if there’s no character limit at the sites …
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Become the endo experts for referring doctors.
Become the endo experts for referring doctors. One of the most effective ways to market your practice is to provide valuable information to GPs and others who may refer patients to you for endo …
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Make overhead control a team effort.
Make overhead control a team effort. Everyone on your endo team probably has a hand in spending practice money, so everyone can play a role in spending less. Unless you’ve trimmed overhead recently, …
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Be open to change.
Be open to change. Pediatric dentistry continues to evolve, especially on the business side. To be successful in today’s competitive environment, pediatric dentists will need to make improvements to …
Know the practice’s milestones.
Know the practice’s milestones. As a team member, you should be aware of the practice’s most important accomplishments … reaching a record level of production… implementing an innovative new customer …
Don’t let negative people get you down.
Don’t let negative people get you down. If others in the office project negative feelings, try to coax them away from that negativity. It may be an uphill battle, but it’s worth the effort. Be an …
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Replace management systems every 3–5 years.
Replace management systems every 3–5 years. All endo practices change over time, and their systems should change, too. Rather than tweaking them—which will eventually lead to more bottlenecks—outdated …
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