Advice for the Endodontist  – Educate patients about implants. When patients’ teeth can’t be saved with root canal therapy, explain the many benefits of implants by providing brochures, fact sheets …

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It’s not just what you say, but how you say it. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use—they have tremendous impact on endo …

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Learn to be more empathetic. After seeing many patients, day after day, you may sometimes have difficulty showing true concern for any problems they may have. Whether it’s about an oral health issue …

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Advice for Staff Members – Speak up in meetings. Your opinion matters. Some people have a tendency to sit back in group settings and let others do the talking. Remember, you’re part of the practice, …

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When discussing treatment with patients who aren’t responding, ask questions to help them get started. Some patients are reluctant to ask questions or express concerns. When working with patients like …

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Welcome everyone to your office warmly. Your patients will appreciate it when your front desk team and other staff members greet them as if they were friends or family rather than merely customers to …

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Emergency appointments should emphasize customer service. Suppose a patient in mild discomfort calls at 10 a.m. but the practice doesn’t have an opening until noon. If the patient is allowed to come …

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Display pictures of family members and friends around the office. Patients will feel closer to the doctor and team members if they get glimpses into your personal lives. Family portraits, snapshots …

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Advice for the Endodontist – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …

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Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …

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Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

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Turn implant patients into “brand ambassadors.” Give these patients 1–3 certificates that will entitle the bearer to a free implant examination, including radiographs, at no-cost. Invite your patients …

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