Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …
Advice for the Endodontist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Endodontist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in terms of …
Advice for the Marketing Coordinator – Create a database of referring practices.
Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …
Advice for the Team – Keep administrative duties from reducing production.
Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the endodontist to spend more time chairside, providing care to …
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Advice for the Front Desk Coordinator – Use the sunset rule.
Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a patient calls, return the call… if you get an email, …
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Advice for the Practice Leader – Use these basic CEO behaviors every day.
Advice for the Practice Leader – Use these basic CEO behaviors every day. You can have a profound, positive effect on team members if you: Come to the office energized every day Greet every team …
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Learn how to distract patients with small talk.
Learn how to distract patients with small talk. Many patients become fearful or anxious about seeing the endodontist. Be prepared to talk about anything but treatment, keeping patients’ minds off …
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Advice for the Marketing Coordinator – Set marketing targets for the new year.
Advice for the Marketing Coordinator – Set marketing targets for the new year. Measurable targets help drive performance. If the target is to increase referrals 15% annually, you must also set weekly …
To avoid seeming negative, think about something positive.
To avoid seeming negative, think about something positive. It’s only human to have bad days, moodiness or doubts. However, you need to insulate patients from such negativity. Try this: just before …
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Advice for the Front Desk Coordinator – Write down patients’ personal details.
Advice for the Front Desk Coordinator – Write down patients’ personal details. Document what you learn about new patients during their first phone call to the practice. At the morning meeting on the …
Recognize the need for assessment.
Recognize the need for assessment. Just as you examine your patients before treatment, your practice should be examined periodically. Don’t try to do it yourself. The business analysis of a practice …
Get the best price on anything the practice buys.
Get the best price on anything the practice buys. There may have been a time when you didn’t have to worry about controlling expenses, but those days are gone for most practices. Get in the habit of …
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