Look at the situation from the patient’s point of view. For you, what occurs in a endodontic practice is routine. The typical patient, however, arrives feeling uncertain and anxious—maybe even …

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Advice for the Endodontist – Offer rewards for cost-cutting ideas. Staff members have first-hand knowledge about how the practice is spending money, which qualifies them to identify ways to reduce …

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Communicate information about dental insurance and co-pays. Contact insurance companies in advance of patient treatment for the estimated reimbursement. By doing so, the front desk coordinator can …

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Advice for the Marketing Coordinator – Manage your practice’s online reputation. Google your practice. You might be surprised by what you find. Correct misinformation and address any negative feedback …

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Learn to work together. Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When …

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First impressions make all the difference. Will endo patients be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New …

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Showcase the practice’s technology. Your decision to add new technologies should be based on the projected return on investment and how it will affect the quality of care. But once you make …

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Reach out to your community as a practice team member. The higher your practice’s profile in the community, the more successful it will be. The best way to accomplish this is with personal …

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Advice for the Endodontist – Consider renegotiating your lease. In many parts of the country, the market for office space fluctuates quite a bit over the years. Your landlord may be willing to accept …

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Use texting to confirm appointments. Consumer communications has changed dramatically in recent years, and your practice should change with it. For immediacy and convenience… and to be sure your …

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Advice for the Endodontist – Make most non-clinical decisions quickly, or delegate them. A majority of the administrative decisions made in an endo office every day won’t make or break the practice. …

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Advice for the Endodontist – Motivate staff members with a practice vision. A vision enables the practice to focus on objectives. It maps out a clear direction for your practice over the next three …

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