Make patients feel like part of their own personal oral healthcare team. Use “we” instead of “I” during patient interactions. Treat patients as the center of everyone’s attention while they are in …

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Eliminate the #1 cause of stress in your practice—an unorganized schedule. Scheduling isn't simply fitting in patients where you can. Instead, it is determining how to efficiently use available time …

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Understand the change in consumer behavior. In the post-recession economy, consumers of all income levels who once made buying decisions quickly now often postpone spending. This mentality makes it …

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For Practice Owners – Valuation Factor: The Lease. If you lease your office space, it can be a critical factor in practice valuation. A lease that expires within a year or two will reduce practice …

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Communicate better with other team members. It’s not just what you say to patients that’s important. How team members communicate with each other often makes the difference between a smooth-running …

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Performance Target: Increase doctor production by 20% annually. All systems must be operating at optimal levels for this to happen, and the doctor must delegate virtually all non-clinical activities …

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Make sure all team members are on the same page. When team members give patients different answers to the same question, your practice will seem unprofessional, disorganized and inefficient. Use …

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Implement multiple referral strategies. Analyze your referral sources on the basis of their current referrals and their potential. Create strategies for maintaining close relations with top referrers, …

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Give credit for good ideas. We all like to get credit for our suggestions and we don’t like it when people take credit for others’ thinking. Note the ideas expressed by other team members. If you talk …

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Avoid “the roller coaster.” Well-designed schedules and daily production goals reduce unnecessary stress in endo practices. Based on your practice’s experience, leave adequate time slots open to …

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For Practice Owners – Valuation Factor: Staff Longevity. When team members have been with the practice for a long time, it suggests that they can provide continuity as your practice changes hands. It …

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Performance Target: Track the number of referrals and the production from each referral source. Marketing works best when you track results. Many practices have no idea what their marketing efforts …

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