Running late throws off the team. Running late is more than just an inconvenience. It throws off the team and leaves them unsure about how to perform throughout the day. …
Ask for feedback.
Ask for feedback. Ask your patients, team, and other doctors for feedback about your practice performance. If you don’t get feedback, you’ll have no idea how to improve. …
How do you select marketing strategies?
How do you select marketing strategies? Selecting marketing strategies is about creative thinking and exposure to innovative ideas. Browse the internet for ideas on how other companies market and …
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Did you bring your “A game” today?
Did you bring your “A game” today? Take a week and ask yourself one question at the end of each day: did you bring your “A game” today? Be honest. Bringing your “A game” means bringing you best self …
Do a walk-through.
Do a walk-through. Select one part of one system and do a step-by-step walk-through of the process with the team. When doctors, office managers, and team members perform these exercises together, …
Give patients your energy.
Give patients your energy. The more energy you give to patients the more they will internalize it. They end up leaving the appointment or phone call, feeling better than when they started, which is a …
Trust factor: Character creates trust.
Trust factor: Character creates trust. If you want your team to trust at the highest levels, they need to see consistent character behavior by a leader. Character is about those values (i.e., honesty, …
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Your success is dependent on referral sources.
Your success is dependent on referral sources. The biggest mistake an endodontist can make is to begin to think that their success isn't dependent on referral sources. It is and it probably always …
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Just say thank you.
Just say thank you. It is amazing how powerful it is to simply thank referring doctors for referrals. You may have known some of them for 20 years or more but saying “thank you” still goes a long …
Educate your patients.
Educate your patients. If you have a new service, technology, or technique that you’re bringing into the practice, you want patients to hear about it even before they might benefit from it. Educating …
Find the next improvement.
Find the next improvement. Every practice has amazing opportunities. The top practices act on those opportunities, while others wait for more information, research, or proof. Acting early is usually …
Sometimes you will be disappointed.
Sometimes you will be disappointed. Disappointment is part of life and should not come as a shock. Friends, coworkers, and patients will disappoint you from time to time. The best approach is to …
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