Increasing Practice Production Every Year
Make someone feel “delighted” today. The word you want to focus on for customer service is “delighted”. You want everyone you touch in your practice to be delighted with their experience. And you want …
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Has your referral marketing become stale? Every marketing program eventually becomes stale. The key is to know when it’s starting to fade and to quickly implement new marketing strategies to increase …
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Sometimes it’s actually worth it. Some people have a mentality of refusing to spend money if it’s over a certain amount. Unfortunately, the lower amounts often produce a much lower result. Sometimes …
CEOs have to make tough decisions. If you have a tough situation, you need to make a decision. The longer you procrastinate, the worse it will get. …
Leadership is like exercise. If you exercise regularly and then quit, you will get out of shape. The same is true for leadership. You have to work at it every day to stay sharp and become a great …
Don’t ignore your intuition. Many endodontists told us they thought they should have taken a certain course of action in their practice; however, they did not pull the trigger and later regretted it. …
Are your referrals increasing or decreasing? Your referrals are very rarely flat. We receive calls from practice leaders who tell us that referrals to their practice are flat, when they are actually …
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Bring focus to your continuing education. Instead of attending random programs that are being offered in your area, be proactive and decide what you need to learn. Each year you should have a focus …
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Buyer beware. Be careful when you read something about a professional development program that promises the sun, the moon, and the stars. Very few programs solve all of your problems. Make sure you …
What has inspired you lately? There are many people who can inspire you, but, sometimes, you must inspire yourself. What book, documentary, podcast, or other tools and media inspire you and make you …
Reward great service. Once in a while, it makes sense to reward a team member for giving outstanding service. You can provide team members with gift cards, lunches, or even cash. …
Raise your energy on the phone. Have you ever called your own practice? Sometimes we find that very nice front desk staff people can be so busy that they come across as flat or rushed. This is not the …
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