Retrain the front desk. Your front desk may have work habits that have been around for years. As dentistry becomes more competitive, it is essential that the front desk be retrained to focus on …
How well do you know your referring doctors?
How well do you know your referring doctors? All relationship science indicates that the better and deeper you know an individual, the stronger the relationship can become. Make sure you take the time …
Continue Reading about How well do you know your referring doctors? →
Is your intuition telling you that your referrals are in trouble?
Is your intuition telling you that your referrals are in trouble? It may not have shown up yet in the data, but many specialists feel that something is wrong with their referrals. In most cases, your …
Continue Reading about Is your intuition telling you that your referrals are in trouble? →
How good was your customer service yesterday?
How good was your customer service yesterday? A great exercise is for every team member to offer a score between 0 and 10 each morning on how well they delivered customer service the day before. This …
Continue Reading about How good was your customer service yesterday? →
Reduce overhead by one percent.
Reduce overhead by one percent. One way to start reducing overhead is to ask the team member who handles ordering to reduce costs by one percent. Give this person this objective and the freedom and …
Just one objective.
Just one objective. Teams run best when there is accountability. Every team member should have one “top” objective that they are asked to achieve during the year. This is the first step in building …
Don’t let others bring you down.
Don’t let others bring you down. Every day, they’re opportunities for other people to bring you down. If you simply decide that you will not allow this to happen, you will move forward to having one …
Have you done a competition scan?
Have you done a competition scan? In the world of referral marketing, it is important to regularly scan your practice area to determine what new types of competition may have emerged. If you find …
How good was your customer service today?
How good was your customer service today? A great exercise is for every team member to offer a score between 0 and 10 each morning on how well they delivered customer service the day before. This …
Continue Reading about How good was your customer service today? →
Reduce overhead by one percent.
Reduce overhead by one percent. One way to start reducing overhead is to ask the team member who handles ordering to reduce costs by one percent. Give this person this objective and the freedom and …
Just one objective.
Just one objective. Teams run best when there is accountability. Every team member should have one objective that they are asked to achieve during the year. This is the first step in building great …
Will you always have this many referrals?
5 Steps to Excellent Referral Marketing - Referral marketing will drive new patients into your practice. It requires a continual focus on implementing the correct strategies all year long. There are …
Continue Reading about Will you always have this many referrals? →
