Who is responsible? Every job in the office should have someone who is responsible. When no one is responsible, everyone thinks it is always somebody else’s job and nothing gets done. …
Managing yourself.
Managing yourself. Before we work to manage others, we should work on managing ourselves. Starting with humility and identifying what you think you can do better is a wonderful beginning. …
Stop worrying about case acceptance.
Stop worrying about case acceptance. This may sound funny coming from Levin Group because we talk extensively about case acceptance strategies. However, we have also observed that some specialists …
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Don’t underestimate customer service.
Don’t underestimate customer service. Just because customer service does not produce an immediate result such as a new patient or referral today, doesn’t mean that it is not one of the most critical …
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Practice success is actually simple.
Practice success is actually simple. After 30 years, Levin Group can categorically tell you that practice success is about having excellent systems. This simple formula virtually guarantees long-term …
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Do patients see your confidence?
Do patients see your confidence? Confident people do better in life. People believe you more and are willing to listen to what you recommend. …
How tired are you?
How tired are you? Did you know that your level of fatigue at the end of the day is directly proportional to the quality of your scheduling? Consistent fatigue is not natural, and you may want to …
Who are your core customers?
Who are your core customers? This may sound like a question that you can answer in about a second. But do you really understand your core referring doctors? What are the five common characteristics of …
Expand your referral marketing.
Expand your referral marketing. Many specialists only touch those doctors who are their top referral sources or friends. This is a classic referral marketing mistake. You need to broaden your reach …
End every call with…
End every call with… At the end of every phone call, the team member should ask, “Is there anything else I can do for you?” In most cases there is nothing else to be done, but it comes across …
Complacency is the enemy of growth.
Complacency is the enemy of growth. Don’t let complacency creep into your practice. It is rarely noticed early on because it occurs slowly; however, not making positive changes often results in …
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Cut one expense.
Cut one expense. To start addressing overhead control, simply find one expense that you can reduce by any amount. Take the first step and then go from there. …
