Do you really have 5-star customer service? Simply ask yourself this question: Do patients leave your office commenting about what amazing an experience they had? EXCLUSIVE 20% Savings for Tip of …

Continue Reading about Do you really have 5-star customer service? →

If you have a conflict with another staff member…Engaging in conflict with other team members is rarely worth it. When you let little things bother you, you’ll often look back and wonder why you ever …

Continue Reading about If you have a conflict with another staff member… →

Assign a liaison for a new hire. When you bring a new hire into the practice, assign them with a liaison from the team for six months. This gives the new hire someone to go to with questions, …

Continue Reading about Assign a liaison for a new hire. →

Do you have a professional relations coordinator (PRC)? In today’s world, specialists and team members are extremely busy. Not having a dedicated person to put together the annual referral marketing …

Continue Reading about Do you have a professional relations coordinator (PRC)? →

Leadership in marketing and mentoring. As a specialist you have deep expertise to offer to your referring doctors. However, do you know if they are comfortable enough to reach out to you as a mentor? …

Continue Reading about Leadership in marketing and mentoring. →

Maybe you don’t want to know. We recently spoke to a dentist who, when asked about his practice statistics, jokingly responded, “I’m not sure I really want to know.” His attitude is not rare. There …

Continue Reading about Maybe you don’t want to know. →

Dealing with a difficult patient. The criterion of a great patient is that they show up and pay their bill. However, sometimes patients can be difficult. The best thing to do is simply listen and do …

Continue Reading about Dealing with a difficult patient. →

Is everyone moving in the same direction? Sometimes teams find it hard to agree and get along because they have different opinions of what, when, and how something should be done. Make sure everyone …

Continue Reading about Is everyone moving in the same direction? →

How to run a meeting Tip # 4: Listen carefully. Listening to others will allow you to get better information, perspectives, and ideas that will help to contribute to decisions that are made in the …

Continue Reading about How to run a meeting Tip # 4: Listen carefully. →

How to run a meeting Tip #3: Don’t interrupt others. People who are more vocal can hijack the meeting by speaking out of turn, interrupting, or even making silly jokes. This will cause the less vocal …

Continue Reading about How to run a meeting Tip #3: Don’t interrupt others. →

How to run a meeting Tip #2: Always have an agenda. Meetings without agendas are generally a waste of time. They wander, invite extraneous conversation, and don’t focus on the main purpose of a …

Continue Reading about How to run a meeting Tip #2: Always have an agenda. →

How to run a meeting Tip #1: Start the meeting on time. Meetings that start late send a strong message that the meeting is unimportant. …

Continue Reading about How to run a meeting Tip #1: Start the meeting on time. →