What can anxiety tell us? Anxiety can tell us when something is wrong and needs to be addressed. Anxiety is often based on something not working well in the practice. When the problem is fixed, the …
As the owner of the practice, what are three things that you would change right away?
As the owner of the practice, what are three things that you would change right away? Asking your team members this question helps them to give their best insights and gives them permission to think …
Do you know where your referrals come from?
Do you know where your referrals come from? There are many specialty practices that do not take the time to analyze where the referrals come from. So, I’m have a broad base referring doctors and …
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Think about excellence.
Think about excellence. Strive every day to achieve excellence in your practice. Whether it involves filing insurance or placing implants, excellence should be the goal of everyone in the practice. …
You can’t win an online battle.
You can’t win an online battle. Getting into a back-and-forth with a patient online who wrote a bad review simply makes you look worse. You will come across as nasty, defensive, and …
“Be the person your dog thinks you are.”
“Be the person your dog thinks you are.” We did not invent this expression, but we love it. Your dog loves you unconditionally, but still likes getting the best of you. So does everyone else around …
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If your overhead rises…
If your overhead rises…If your overhead rises by 1% find out why. Don’t ignore it and don’t simply blame inflation even though inflation is real. Find out why your specific practice overhead has risen …
I need a day off!
I need a day off! Sometimes you really need a day off and it’s just not feasible. So, what can you do? Carve out a little bit of time. Take a walk at lunch. Stop and listen to music in your car for 15 …
Stamp out negativity.
Stamp out negativity. It seems that every day and month is dedicated to being the national “something” day or national “something” month. Why not have a “Stamp Out Negativity” day or month in your …
Have a checklist for every job position in the practice.
Have a checklist for every job position in the practice. Until you establish a checklist for each job in the office, it is difficult to know what needs to be added, what can be eliminated, and how to …
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Reduce your overhead.
Reduce your overhead. Make it a goal this month to find a way to reduce overhead by 1%. Just 1% will get you moving in the right direction. …
Sometimes you just have to fake it.
Sometimes you just have to fake it. You got out of bed this morning and don’t really feel positive. Your normal high energy is just not there. Should you show everyone how you really feel or bring …
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