Increasing Practice Production Every Year
If you want to be a great leader, start to treat the team as customers. This is a new concept of recognizing that people are much more motivated when they are treated well. …
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The best way to get rid of a bad review. The best way to get rid of a bad review is to have lots of good reviews. These will push the negative review down and it will barely be seen if at all. …
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Just apologize. Any time a patient is even the least bit dissatisfied, just apologize. This doesn't mean that you are not giving in or giving up. You are simply making the patient happier by showing …
Minimal acceptable standards. Every job in the practice should have 5 to 8 clear measurements that a team member is responsible for. Assuming that training and mentoring are available, team members …
Overhead is now your biggest enemy. Overhead is rising due to inflation. Every month carefully analyze expenditures and identify areas where reductions can be made. …
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Don’t start your referral marketing program with strategies. Begin by building relationships. The first question to ask when launching a referral marketing program is how to build powerful …
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Nobody leaves for the day until…The end of the day in a dental practice should be devoted to being completely ready for tomorrow. …
Should all team members be similar in characteristics and personality? Not at all. Modern business research shows that great creativity and ideas emerge when people think and behave differently. There …
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Repeat yourself. Whenever you give information to a patient, such as dates, times or fees, repeat it again at the end of the conversation. …
What do you do when a patient challenges you? Answer: thank them. Anytime a patient gives you information that is not ideal or describes how unsatisfied they are, you should thank them for the …
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Which marketing strategies are really working best? Many endo practices don't know what referral marketing strategies work best. Without measurement and understanding, it is hard to do more of what is …
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What is the best type of bonus? There is no one best type of bonus. Bonuses need to be designed based on the very specific areas of the practice where you want to see improvement. All three levels …
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