Go and observe. If you want to improve your practice, find a colleague who has an excellent practice and see if you can spend a day observing how they operate. This can be for doctors or team …
Always look for ways to improve.
Always look for ways to improve. Many people peak early in their lives and careers and just float along after that. Those who have the most satisfaction are the ones that work to continually improve, …
If you’re frustrated…
If you’re frustrated…Frustration is exhausting because we think of all the issues that are frustrating us and they keep coming back. A great exercise is to make a “frustration list.” Write down …
Have you lost a referring doctor lately?
Have you lost a referring doctor lately? One of the clearest signs that a referral marketing program needs either to be put in place or overhauled is the loss of a referring doctor. Sometimes you …
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Great leaders listen.
Great leaders listen. One of the most important leadership traits is listening and this is a trait that most people have not mastered. Truly asking yourself what the other person is saying and what …
Be compassionate with patients about the economy.
Be compassionate with patients about the economy. If a patient expresses concern about accepting treatment because they are worried about the economy, your response should be one of compassion. Simply …
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Put air in your tires.
Put air in your tires. Some days (or weeks) just feel flat. If there was a digital gauge, like the kind we have in our cars for tire pressure, it would show that the tires are losing air. In this case …
Make three improvements per month.
Make three improvements per month. Add an agenda item to your monthly staff meeting to identify three improvements that the practice will make in the next 30 days. By addressing improvements, the …
Should I keep that insurance plan?
Should I keep that insurance plan? One of the most important questions in deciding whether to keep an insurance plan is to determine and analyze how many referring doctors participate in that plan. If …
If you have enough referrals…
If you have enough referrals…If you have enough referrals, you will always be fine. We are seeing a wider bell curve in terms of the success of specialty practices today due to new styles of …
If you don’t fix the small problem…
If you don’t fix the small problem…It is easy to put off fixing small problems. However, it's often the case that when you put off fixing small problems, you gradually begin to put off fixing medium …
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Cut that cost!
Cut that cost! See if you can find one expense that the practice really doesn’t need. Make it a game for the entire team. Whoever can reduce the cost of over $1,000 to the practice should win some …
