Show appreciation for callers. Very often, phone calls feel like annoying interruptions; however, this is the wrong attitude. The telephone is a lifeline to the practice and every caller should feel …
When is the time to throw away your current systems?
When is the time to throw away your current systems? When specialty practice growth begins to slow down. If the practice growth is slowing or you are in a plateau or even declining, it usually means …
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Increase your referral marketing ASAP.
Increase your referral marketing ASAP. We are never alarmist at Levin Group, but the economy is experiencing a real downturn. Many people react more to the price of gasoline or their stock portfolio …
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How do you determine if a patient is completely satisfied with their practice experience?
How do you determine if a patient is completely satisfied with their practice experience? You ask them. At the end of every patient visit simply ask “Mrs. Jones, are you completely satisfied with …
Listen to unsatisfied patients.
Listen to unsatisfied patients. If you have an unhappy or angry patient the best thing to do is just listen. Let the patient talk without interrupting and do not try to defend, justify, or explain …
Is self-discipline important?
Is self-discipline important? The answer is, of course! People who are self-disciplined get more done and keep moving forward in their lives. Anyone can become more self-disciplined. All you have to …
Change your referral marketing strategies.
Change your referral marketing strategies. Referral marketing strategies are wonderful, but they can also become boring. Anything that people are repeatedly exposed to simply becomes familiar and less …
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Put up your “force shield.”
Put up your “force shield.” The best way to remain enthusiastic and positive is to put up a shield against the negative. You will have negative information coming at you all day and you must find a …
Do it now.
Do it now. The billionaire and motivational author W. Clement Stone used these three words as his mantra to become one of the most successful and wealthiest people in America during his time. He …
We love our patients!
We love our patients! You might want to adopt this mantra as part of your practice culture. Develop a “no fault, no blame” environment where every patient is to be loved. If you can actually come to …
Where will your practice be in five years?
Where will your practice be in five years? Believe it or not, the answer depends more on referral marketing than any other single factor. You can desire anything, but you must have the referrals to …
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Don’t let other people tell you what you can’t do.
Don’t let other people tell you what you can’t do. Human potential is amazing. Every day, people achieve things that they never thought they could achieve. The first step is to figure out what you …
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