Pause before answering. When patients ask questions, they are often questions you’ve heard hundreds of times before. Dentists and team members are human and when we know the answer, we often jump in …
Give patients options.
Give patients options. Don’t be afraid to give patients options when presenting treatment. Just be sure to let the patient know which option you think is best and why. People always want to know why, …
Can you go to work and not think?
Can you go to work and not think? The goal of excellent management systems in a specialty practice is for the specialist to come to work and not have to think about anything other than patient …
The economy is changing.
The economy is changing. As the economy changes and expenses are going up, general practices, are slowing down. When general practices slow down, referral slow down next. If there is ever a perfect …
If you want to achieve a goal, create a small sense of urgency around it.
If you want to achieve a goal, create a small sense of urgency around it. Consider accelerating the deadline a little bit. If you can, push a little harder and faster and try to get it done in a …
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What is radical consistency?
What is radical consistency? Think of radical consistency as consistency on steroids. Radical consistency is important because we have demonstrated repeatedly that the single biggest factor in …
Do you always give an example?
Do you always give an example? When you ask someone to handle a task, delegate to others, or provide education or information, people will understand you much better when there is a real-life example …
Let your referrers know about what’s new in the practice.
Let your referrers know about what’s new in the practice. If you add anything new to the practice such as technology, a new service, a breakthrough in clinical treatment, or even something interesting …
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Your professional relations coordinator is a staff member.
Your professional relations coordinator is a staff member. We have seen many practices with part-time professional relations coordinators (PRCs) that often work on their own and don’t seem to be …
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What makes a goal a real goal?
What makes a goal a real goal? A goal must have three components. Otherwise, it’s not a goal, it’s just an idea. Furthermore, the goal must be written down for focus, accountability, and …
How do your coworkers really see you?
How do your coworkers really see you? We have a belief at Levin Group that everyone can be a leader. Yes, it starts at the top, but as everyone in the practice takes on leadership qualities the …
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Wow, you’re really busy!
Wow, you’re really busy! One of the side effects of the pandemic is that many practices are extremely busy. And although, busyness makes us feel successful, it can fool us into thinking we’ve reached …
