Increasing Practice Production Every Year
If you had to pick one system to replace which one would it be? Although there is no one definitive answer, more often than not it should be the scheduling system. If you get scheduling right, other …
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Take full responsibility for every referred patient. When things don’t go smoothly this should be communicated (in the right way) to referring doctors. It’s important to offer solutions for any …
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What if you sold your practice in three years? This is a hypothetical exercise of what you would start doing to build value at a higher level if you were planning to sell your practice in three years. …
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Put your name on everything. This is not a recommendation for anyone’s ego, but we think there’s a particularly good reason to put your name on everything. Take the time to do a walk-through of your …
How long would you like to hold? When you call a business, how long are you satisfied with being on hold? Most people in surveys answer that they don’t want to be on hold for more than two minutes. …
Hold a referring staff appreciation day. It can be any day of the year and you can have a marketing campaign that directly reaches out to the staff members of referring doctors to show your …
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Develop a referring doctor contact system. If you want to maintain relationships with referring doctors at all levels, you need a contact system. We recommend reaching out by phone to one referring …
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Improve your telephone skills ASAP! The telephone is your lifeline to the outside world and certainly to new patients. Whenever a new patient calls, you want to treat them in a very systemized …
If you refund money to a patient who is unhappy you may want to have them sign a release. A release protects you from the patient saying negative things about the doctor or practice, writing negative …
If you want to change the behavior of someone you work with, simply behave the way you would like them to. For example, if a team member is negative during most of their conversations in the staff …
Don’t forget that your professional relations coordinator (PRC) is a team member too. Your PRC is a staff member. We have seen many practices with part-time PRCs that often work on their own and don’t …
Be sure to take time to celebrate small wins in the practice. We know one practice that had a 20-year team member and to recognize that, recently purchased the naming of a star for her. It wasn’t that …
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