Remember, patients who need interest-free financing typically cannot afford the recommended treatment. We routinely find that patients who don’t need financing typically don’t bother with going …
Don’t offer a case presentation, offer a case conversation.
Don’t offer a case presentation, offer a case conversation. Research is now showing that when patients are more involved in a conversation about potential treatment, they’re more likely to accept that …
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Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee.
Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee. Dental insurance discounts can be annoying to practices; however, it is a positive feature for …
Measure the number of new patients who call the practice and schedule but don’t show up.
Measure the number of new patients who call the practice and schedule but don’t show up. We often find that this number is much higher than a practice believes because this is one of those statistics …
Schedule convenient appointments for patients.
Schedule convenient appointments for patients. Patients who find appointments inconvenient or feel pushed into times that they don’t really want are often no-shows. No-shows represent chair time that …
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Follow up on case acceptance.
Follow up on case acceptance. An increasing number of cases are being closed by following up with patients after they leave the office. …
Make a difference!
Make a difference! Each day ask yourself if you made a difference in the lives of at least one patient that day. …
Keep treatment explanations simple.
Keep treatment explanations simple. Endodontists and their staff must be able to explain the procedure in simple terms, outline important patient benefits, and detail time and expenditure (including …
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Live the mission.
Live the mission. When someone asks you why you made a certain decision, explain how the mission of the practice fits in with your decision. This is an excellent way to help others understand the …
Embrace frustration.
Embrace frustration. What is frustrating you? Frustration is a fantastic indicator of what can be addressed and improved. …
Tell every new patient you appreciate them.
Tell every new patient you appreciate them. Every new patient should know how glad you are that they have chosen your office. It shows humility, customer service, and caring. …
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Stop listening to the negative.
Stop listening to the negative. Studies have shown that you hear five negative comments for every positive one. Don’t let the negative rumors about what is happening to other practices bring you down. …
