What’s next? Identify the next skill set you would like to learn more about or master and work with your practice to determine how you can accomplish this over time. …
Hold an annual referral appreciation event.
Hold an annual referral appreciation event. Once a year or more you should have an event (maybe even on Zoom!) to thank your referring doctors. Keep in mind that they are the ones that make your …
Continue Reading about Hold an annual referral appreciation event. →
Always be positive.
Always be positive. When anyone from your practice talks to anyone in a referring office, they need to come across as positive, enthusiastic and energetic. It shows that you care, and you like them. …
Convert unhappy patients to happy patients.
Convert unhappy patients to happy patients. If you ever have an unhappy patient, the doctor should call them that evening. Find out what they were concerned about and see what you can do to turn the …
Continue Reading about Convert unhappy patients to happy patients. →
Know your numbers.
Know your numbers. Identify your five most important key performance indicators or targets and look at them every day. One of them should always be cash because practices with cash are always …
Be sure to overcommunicate.
Be sure to overcommunicate. The more communication by everyone on the team the more efficient the practice. Don’t just communicate—overcommunicate. …
Track your A-level referring doctors monthly.
Track your A-level referring doctors monthly. If you notice even a slight downturn in the referrals from one of your A-level referring doctors, you should immediately increase …
Continue Reading about Track your A-level referring doctors monthly. →
Surprise someone today.
Surprise someone today. Leaving a note, mailing a card or even sending a text to a coworker about a job well done is always greatly appreciated. …
Follow through on your responsibilities.
Follow through on your responsibilities. Once you accept and agree to perform a task, make sure you follow through every time. …
Continue Reading about Follow through on your responsibilities. →
Don’t stop your marketing.
Don’t stop your marketing. Many specialty practices have “on-again – off-again” marketing. Their competitors who are consistent with their marketing will gradually end up taking away …
Clean out your office.
Clean out your office. At least once a year set aside couple of hours for everyone on the team to clean up and declutter the office. …
Tell referring doctors that you care.
Tell referring doctors that you care. Don’t be shy about telling referring doctors you care about them, enjoy helping their patients and want to contribute to their practice success. …
Continue Reading about Tell referring doctors that you care. →
