If you have a problem, fix it. We often tend to ignore problems, hoping they will go away on their own; however, in most cases they don’t. The best course of action is to address them quickly and …
Great office managers don’t need to be motivated.
Great office managers don’t need to be motivated. Great office managers are self-motivated. Their job is to be the motivating force for the entire team. …
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Avoid This Mistake Tip#5: Doing other people’s jobs.
Avoid This Mistake Tip#5: Doing other people’s jobs. Every time you do someone else’s job, you’re teaching that person that they don’t have to do it. Dentists who do other team members’ jobs are not …
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Avoid This Mistake Tip#4: Gossiping.
Avoid This Mistake Tip#4: Gossiping. Gossip is the single most debilitating factor of team morale. …
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Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position.
Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position. The office manager needs to be responsible for overseeing all day-to-day operations and leading the dental …
Avoid This Mistake Tip#2: Lack of job descriptions.
Avoid This Mistake Tip#2: Lack of job descriptions. Every team member should have a written job description. Without it, they don’t know what they are responsible for. You should also update job …
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Avoid this Mistake Tip #1: Procrastination.
Avoid this Mistake Tip #1: Procrastination. One of the main reasons people procrastinate is because they don’t know what to do. The key is to find an expert to help you quickly before the …
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Did you make your team happy today?
Did you make your team happy today? Ask yourself at the end of each day what you did to make your team happy. If you don’t have an answer, then make sure you do better tomorrow. …
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Should you give an angry patient their money back?
Should you give an angry patient their money back? Keep in mind that your real customer is the referring doctor. If a patient is angry, you should immediately evaluate whether it is potentially worth …
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Create a checklist for everything.
Create a checklist for everything. Every business runs better based on a checklist. The key is to know what should go on the checklist and the Levin Group approach is to handle the highest priorities …
Just communicate!
Just communicate! Sometimes just a simple extra bit of information can make patients feel comfortable and appreciated. …
Don’t discuss politics.
Don’t discuss politics. Periodically, we like to remind you that discussing politics will eventually offend some patients. The dental practice is a place for dentistry, and patients do not come to …
