Is this a problem? The first step in the problem-solving methodology taught by Harvard Business School is to ask the question: Do we have a problem? In many cases you will decide that what you're …
What is the best solution for an unhappy patient?
What is the best solution for an unhappy patient? Today’s unhappy patient can do a great deal of damage. They can tell many people on social media or write a bad review. If you have an unhappy …
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Can you relate to your younger referral sources?
Can you relate to your younger referral sources? Over the years I’ve had many specialists tell me that they have nothing in common with younger doctors. I have been hearing it for the last 38 years, …
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Does it “feel” like referrals are slowing down?
Does it “feel” like referrals are slowing down? If you feel that your referrals are slowing down, whether it’s true or not it’s probably an indication that something isn’t quite right. It could be …
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How do you handle frustration?
How do you handle frustration? Some people get quiet. Others display a bad mood. Instead of going down a negative rabbit hole, why not identify the frustration and express it clearly to anyone else …
The magic of the number 3.
The magic of the number 3. When analyzing your practice, a simple and powerful approach is to focus on the number 3. For example, what are your 3 top concerns facing the practice? Your top three …
Teach, teach, and teach some more.
Teach, teach, and teach some more. The term specialist has real meaning. It means you know more than people who are not specialists, which includes many of your referring doctors. As a specialist you …
How do you manage an unhappy patient?
How do you manage an unhappy patient? The first step is to listen and try to understand. Don’t react defensively and, even better, don’t react at all. Try to find out the basis of the patient’s …
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Are you feeling overwhelmed?
Are you feeling overwhelmed? If you’re feeling overwhelmed, there is something you can do: simply get started doing the work. Just pick one thing and get going and this will lead to the next thing and …
The world of work is changing.
The world of work is changing. Here is a fun and enjoyable challenge. Help your practice to become a truly fun place to work where everyone appreciates each other and treats colleagues as friends as …
What keeps you awake at night?
What keeps you awake at night? If you have concerns, try identifying all of them on a list. Then go back and identify the top three and put them in priority order regarding impact or potential impact …
Determine your success statement.
Determine your success statement. As a new innovation in referral marketing, we are encouraging specialists to come up with something we call a success statement. This is a statement of self-promotion …
