Appreciate referring doctors. Make sure everyone on the team is aware that the success of the specialty practice depends on referrals from referring doctors. …
If you have an unhappy patient, the first step is to just listen.
If you have an unhappy patient, the first step is to just listen. Let them talk, calm down, and feel that they have been heard. …
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Pitch in where you can.
Pitch in where you can. Coworkers and colleagues will periodically become overwhelmed due to the unpredictable flow of a dental practice. If you see a colleague who is struggling with a patient or …
Mentor a new team member.
Mentor a new team member. When a new team member joins the practice, they should be assigned a mentor. New team members are often expected to grasp how the practice operates and master it quickly. …
Know your top three key performance indicators.
Know your top three key performance indicators. Understanding and tracking production, revenue, and referrals will tell you a great deal about your practice. …
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Is the entire team pulling together?
Is the entire team pulling together? It only takes one person to keep the team from all pulling together. Work to embrace that person and bring them into a true team mentality. …
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Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
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Reach out anyway.
Reach out anyway. Just because of practice does not refer does not mean it is not worth reaching out and taking a first step toward trying to build a referral relationship. …
Treat your coworkers as customers.
Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
Does the professional relations coordinator (PRC) truly care about referring offices?
Does the professional relations coordinator (PRC) truly care about referring offices? The PRC position is more than just a job. Caring is an essential component when designing marketing programs for …
