Change your look. Every five years, practices should change the look of their common areas at least slightly. It says to patients at the practice is modern and you care enough to keep up with the …
Track key statistics.
Track key statistics. There are certain services that are critical to the success and income of a specialty practice. Be sure you know where you stand year to date at the end of each …
Respond positively.
Respond positively. If any negative comments come up during the day respond with something positive. The purpose is to help people who maybe having a bad day to think more …
The professional relations coordinator (PRC) must have a positive attitude.
The professional relations coordinator (PRC) must have a positive attitude. The PRC is the person who represents the specialty practice when visiting referring offices and so they must show …
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Can you save 10 minutes per hour?
Can you save 10 minutes per hour? A specialty practice that saves 10 minutes per hour and is open four days a week can increase doctor production without working any more …
Think about cash.
Think about cash. Always remember that cash will be the one factor that will always prevent a practice from being in trouble. Set a target and track …
Create a diverse referral marketing program.
Create a diverse referral marketing program. Referral marketing includes high-level, mid-level and low-level strategies all functioning together. …
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Improve customer service by 1%.
Improve customer service by 1%. Small incremental changes in customer service create a solid foundation for all referral marketing and patient satisfaction. …
How many types of customers do you have?
How many types of customers do you have? Specialty practices often make the mistake of thinking that their patients are their only customers. They also have customers in referring practices, including …
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Customer service is not an accident.
Customer service is not an accident. It’s a system just like scheduling, case presentation, or financial management. If the customer service system is not documented step-by-step, then the practice …
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Is there a problem?
Is there a problem? If you think that there could be any likelihood of a potential problem with a patient, make sure you communicate with the referring doctor …
Support a local restaurant.
Support a local restaurant. For the next lunchtime staff meeting, everyone should decide which local restaurant you would like to support. …
