Add convenience. Try to make everything as convenient for patients as possible. In fact, you should always use the word “convenient” in every scheduling conversation to let patients know you’re trying …
Be sure to thank a coworker today.
Be sure to thank a coworker today. Every day someone does something that is worthy of appreciation, be sure to let them know. …
Give patients time to ask questions.
Give patients time to ask questions. Simply ask the patient if they have any other questions at the end of the conversation. They may want to know about safety protocols or financial …
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Contact patients who are overdue for appointments every day.
Contact patients who are overdue for appointments every day. Don’t wait until you have free time because that might not happen. Set time aside every day to contact these patients. …
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Engage patients during your presentation.
Engage patients during your presentation. When presenting a case, ask patients questions along the way. The more involved they are in the case presentation the more likely they are to accept …
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Are patients leaving your practice saying “Wow!”?
Are patients leaving your practice saying “Wow!”? This is what the best businesses do to their patients. They find a way to wow patients and create a great customer experience. …
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If you have a coworker who is having a bad day, try to give them some of your positive attitude.
If you have a coworker who is having a bad day, try to give them some of your positive attitude. Committed and dedicated people that are having a bad day can often be inspired by somebody giving them …
Take time to talk.
Take time to talk. Before presenting a case to a patient always take the time to have general conversation. You want to create a relaxed environment and for the patient to know that you’re interested …
At the end of every patient’s appointment, ask them if there’s anything else you can do for them.
At the end of every patient’s appointment, ask them if there’s anything else you can do for them. It is a powerful question that lets patients know you care and have Five-Star Customer …
Sometimes you need to just slow down.
Sometimes you need to just slow down. Many practices tackle numerous projects all at once and they either don’t get done or they don’t get done properly. It’s far better to create a project list and …
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Keep reminding patients about everything you’re doing to keep them safe.
Keep reminding patients about everything you’re doing to keep them safe. People can’t hear enough about how you’re keeping them safe. It makes them feel comfortable, confident and secure. …
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If you see something, say something.
If you see something, say something. In other words, if you see something in your practice that needs to be addressed right now it’s important to bring it to the doctor or office manager’s attention. …
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