Dealing with the unhappy patient. When you learn that a patient is unhappy, the first step to resolving the situation is to find out why. Don’t prejudge the situation, just stay calm and try to …
If you want to hear yes, act enthusiastic.
If you want to hear yes, act enthusiastic. Patients respond to enthusiasm the same way we all do. Enthusiasm creates a sense that the doctor believes in what he or she is presenting and that it is in …
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You may be happy today, but…
You may be happy today, but...It is wonderful if you’re happy today. Enjoy it! However, keep your eye on the future and know when it is the right time to implement new systems to ensure practice …
Give patients a chance to ask questions.
Give patients a chance to ask questions. One of the missing links in case acceptance is giving patients enough time to ask questions. They often ask their questions at the end of the appointment when …
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Think before enrolling in that next insurance plan.
Think before enrolling in that next insurance plan. Levin Group is not pro or con when it comes to insurance. However, we do encourage every practice to carefully analyze the short and long-term …
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Outrageous customer service.
Outrageous customer service. Don’t strive simply to provide good customer service. In today’s world it is the extreme of outrageous customer service that will build your brand, attract new patients, …
Own it.
Own it. Whatever is happening in your life take control and “own it.” People who make excuses have much slower results. …
Will social media work for you?
Will social media work for you? Maybe or maybe not. Don’t sign any long-term contracts that won’t allow you exit them if things aren't working out. …
Your practice has a 30% – 50% production potential increase.
Your practice has a 30% – 50% production potential increase. Do not settle for just having the practice you have today. Almost all practices have the potential to grow by 30% – 50% in just a few …
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Dentistry does not have industry standards.
Dentistry does not have industry standards. Do not pay attention to what others tell you about what your practice should be doing in terms of key numbers. Each practice is unique and can achieve …
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Growth protects your future.
Growth protects your future. The best way to make sure your practice does not plateau or decline in production is to continue to grow. It does not have to be a lot, but it is the best strategy to …
Reevaluate your fee schedule.
Reevaluate your fee schedule. It is essential to periodically reevaluate your fee schedule and recognize that there is no rule that says you can only raise fees once a year. Work on improving your …
