If you’re still scheduling 45-minute appointments for all patients, you’re probably either losing productive time or rushing to get to the next patient. Use 10-minute increments and allot time based …
Make friends.
Dale Carnegie wrote How to Win Friends and Influence People—the greatest book ever written on interpersonal relations and getting along with other people. You may have read it but we strongly …
Set the bar high for customer service.
Set the bar high for customer service. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants, hotels and other places patients …
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For Practice Owners – Valuation Factor: Fees.
For Practice Owners – Valuation Factor: Fees. Patients may be pleased that your fees are relatively low, but a prospective buyer for your practice may see them as a liability. If a buyer simply raised …
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Raise your game.
Raise your game. Continual improvement only takes place when there is some level of focus. Try to find three things that you will improve in your practice in the next 30 days. They can be little …
Learn to recognize “buying statements.”
Learn to recognize “buying statements.” After treatment has been presented but not yet accepted, patients may unknowingly reveal their inclination to agree to treatment by making a buying statement, …
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Practice Valuation Factor: Accounts Receivable.
Practice Valuation Factor: Accounts Receivable. Uncollected—perhaps uncollectible—money can undermine the value of your practice. The seller and buyer will need to negotiate who will be responsible …
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Advice for the Marketing Coordinator – Market consistently.
Advice for the Marketing Coordinator – Market consistently. To ensure the best marketing results, consistency is critical. Use strategies on an ongoing basis throughout the year. Haphazard marketing …
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Recognize when it’s time to move on.
Recognize when it’s time to move on. One of our very intelligent Tip of the Day subscribers wrote to us pointing out that there are patients that aren’t worth retaining. They are either too difficult, …
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Schedule a walk-through of your dental practice with the entire team.
Schedule a walk-through of your dental practice with the entire team. Start outside and take a look at all the physical aspects of the practice. We bet you will see things that you don’t normally …
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Check Key Production Indicators (KPIs) weekly.
Check Key Production Indicators (KPIs) weekly. To track performance, doctors should use 12–15 KPIs, including: Production Collections Overhead New Patients ProfitabilityOnce you determine …
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Never disagree with an angry patient.
Never disagree with an angry patient. If a patient has a problem you should listen, thank them for sharing the information, and then solve their problem regardless of whether they are right or wrong. …
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