Handling late patients properly is essential. When a patient is late, it’s usually not routine or intentional. Late patients should be seen if it all possible so they do not fall into the category of …

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Help patients with dental insurance. Patients expect their dental practice to handle their insurance in the best way, get them the best financial results, and explain whatever it is that they don’t …

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Advice for the Dentist – Set high expectations. Good leaders challenge their team members to reach their potential. Most people will excel when given challenges in small doses. Effective leaders know …

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Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

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Advice for the Dentist – Start saving as early as possible. Work with a financial advisor to balance your debt payments and savings for retirement. Even a small amount put into retirement savings at …

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Team members should evaluate practice systems. All members of your team use management systems, so they should be proactive in monitoring those systems. Special staff meetings should be held to review …

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Never ignore patients. One customer service mistake you never want to make is to ignore patients when they walk in the office. Dental practices are very busy places, however it’s essential that you …

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Improve your customer service. There’s no question that outstanding customer service leads to higher customer satisfaction which in turn always leads to higher revenue, profit, referrals, and repeat …

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Advice for the Hygienist – Build value for new patients. You will be spending more time with them than anyone else. Take a few minutes to learn about new patients as well as inform them about the …

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Shake hands. One great way to greet a patient when they come into your office is to stand up and shake hands. When you stand up you’re saying to the patient, “I like you and I’m glad to see you.” …

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Always send confirmation reminders. Patients are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time. Don’t settle for just calling home phone …

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Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? …

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