Cash is essential for dental practices. Collecting balances must be a priority to help ensure that the practice has sufficient cash to pay all bills, make investments, and provide …
When you’re having a bad day, keep it to yourself.
If nothing else you should realize that nobody else actually cares. Your bad day only influences others to have a bad day. If you stop complaining and move on your day will probably get …
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Make treatment more affordable.
Practices can dramatically increase case acceptance by providing a wide array of payment options, including patient financing from a reputable company. Team members should make patients aware of the …
Have you set your goals?
The key to goal setting is to identifying the 10 things you absolutely want to accomplish over the next 12 months. Hold a short meeting with the entire team, get some ideas on the table, and then have …
Look beyond immediate patient needs.
Many of your patients would expect you to alert them to dental problems they may have in the future. Rather than focusing only on more urgent, need-based, single-tooth treatment, educate patients …
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Get payment at the time of service.
If you want to improve your collections only give payment choices. For example, “Ms. Jones, would you like to pay today by cash, check or credit card?“ This limits the patient to the choice of paying …
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Scheduling is time management.
The more effectively designed the schedule, the higher the practice production. Many practices work a certain number of hours each week when they could achieve the same production in fewer hours. The …
Make eye contact.
Looking away from people while speaking is a behavior that can make you look uninterested. Excellent eye contact is critical, because dentistry requires a high level of patient trust. The doctor and …
Motivate yourself before work every day.
You owe it to yourself, your co-workers, and your patients to walk into the office excited and ready to go. The higher your motivation is the more you’ll inspire other people, energize patients, and …
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Turn cost containment into a staff project.
If practice overhead is higher than 59% of total revenue, there are almost certainly areas where costs can be reduced without negative consequences. The best approach to finding places to cut is to …
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Determine your policies for late patients.
At what point do you refuse to see a late patient?. When they’re 10 minutes late, 30 minutes late or never? Some practices suffer from high levels of late patients, creating chaos in the daily …
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First impressions make all the difference.
Will patients be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New Patient Experience, from check-in to staff …
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