Treat each patient as an individual. Personalize every case presentation. Learn one or two new things about each patient during every visit and document that information in his or her record. The …

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Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

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If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …

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Learn how to listen to coworkers. Most of us can improve our listening skills. Ask what teammates think—about recent occurrences at the practice, how systems are working, what improvements can be …

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If you’re thinking about adding an insurance plan to your office start by doing an analysis. Determine how many patients in your practice are already in the plan because their reimbursements will be …

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Advice for the Marketing Coordinator – To define your brand, ask your patients. It’s hard for most dental practices to justify investing in market research. But there’s an alternative way to figure …

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Advice for Administrative Staff Members – Protect the doctor’s time. In a dental practice, no one’s time is more valuable than the doctor’s. By taking on as many non-clinical activities as possible, …

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For Practice Owners – Valuation Factor: Staff Longevity. When team members have been with the practice for a long time, it suggests that they can provide continuity as your practice changes hands. It …

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Order supplies on an as-needed basis. Automatic ordering of supplies can lead to inefficiency, misuse of office space and outright waste. For example, a year’s supply of gauze pads gathering dust in a …

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When presenting treatment stop every 10 or 12 sentences and ask a question. You want to get patients actively involved in the treatment plan. Think of treatment planning us more like having a …

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Maximize team participation in monthly meetings. Everyone on the practice team can make meaningful contributions to discussions, if encouraged. Create a receptive environment where everyone feels …

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Be willing to admit you don’t understand something. Many of us hesitate to admit we’re confused about what’s being discussed. If you’re not following the conversation, speak up. Ask for more …

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