Promote patient financing. Mention outside financing, along with other payment options, to all patients faced with considerable out-of-pocket costs. Although you’ll have to absorb a processing fee, …
Be careful with new patients.
Be careful with new patients. If the case for the new patient is too large and you tell them too soon they might not be ready to hear it. Keep in mind that they just met you and are only beginning to …
Increase efficiency and decrease stress with systems.
Increase efficiency and decrease stress with systems. The truth about successful practice management is that it really is all about efficiency. Most dental practices have high levels of stress and …
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Turn implant patients into “brand ambassadors.”
Turn implant patients into “brand ambassadors.” Give these patients 1–3 certificates that will entitle the bearer to a free implant examination, including radiographs, at no-cost. Invite your patients …
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Learn to work better as a team.
Learn to work better as a team. Even the best teams can improve. To increase mutual respect, participate enthusiastically in off-site team activities like quarterly meetings, dinners, etc. Whitepaper …
Learn how to distract patients with small talk.
Learn how to distract patients with small talk. Many patients become fearful or anxious about seeing the dentist. Be prepared to talk about anything but treatment, keeping patients’ minds off what’s …
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Meet monthly.
Meet monthly. Levin Group recommends that you have a monthly business review meeting that is different than your current staff meeting. It’s should be a time to review key performance indicators and …
Appeal insurance reimbursements.
Appeal insurance reimbursements. If you believe a procedure turned down by an insurance company should be covered, file an immediate appeal. Not all appeals will lead to an approval for reimbursement, …
Consider changing practice hours for patient convenience.
Consider changing practice hours for patient convenience. If you’ve noticed a number of patients seeking appointment times outside of current hours, or if blocks of time go unused consistently, …
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Tackle collections every day.
Tackle collections every day. Every morning you should take time to identify any patients who are coming to the practice with overdue balances. This way you’ll be ready to discuss payment options and …
Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the …
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Align the practice’s annual and daily production goals.
Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $800,000 in 200 workdays, the …
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