Meet monthly. Levin Group recommends that you have a monthly business review meeting that is different than your current staff meeting. It’s should be a time to review key performance indicators and …
Appeal insurance reimbursements.
Appeal insurance reimbursements. If you believe a procedure turned down by an insurance company should be covered, file an immediate appeal. Not all appeals will lead to an approval for reimbursement, …
Consider changing practice hours for patient convenience.
Consider changing practice hours for patient convenience. If you’ve noticed a number of patients seeking appointment times outside of current hours, or if blocks of time go unused consistently, …
Continue Reading about Consider changing practice hours for patient convenience. →
Tackle collections every day.
Tackle collections every day. Every morning you should take time to identify any patients who are coming to the practice with overdue balances. This way you’ll be ready to discuss payment options and …
Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the …
Continue Reading about Advice for the Front Desk Team – Document new patient conversations. →
Align the practice’s annual and daily production goals.
Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $800,000 in 200 workdays, the …
Continue Reading about Align the practice’s annual and daily production goals. →
When you make improvements suggested by patients, give them credit.
When you make improvements suggested by patients, give them credit. If you’re making changes based on patient feedback, let patients know that you’re responding to—and appreciate—their suggestions. …
Continue Reading about When you make improvements suggested by patients, give them credit. →
Advice for the General Dentist – Increase your business knowledge.
Advice for the General Dentist – Increase your business knowledge. Clinical expertise is required to graduate from dental school and residency programs, but those skills don’t guarantee a successful …
Continue Reading about Advice for the General Dentist – Increase your business knowledge. →
Advice for the Marketing Coordinator – Market consistently.
Advice for the Marketing Coordinator – Market consistently. To ensure the best marketing results, consistency is critical. Use strategies on an ongoing basis throughout the year. Haphazard marketing …
Continue Reading about Advice for the Marketing Coordinator – Market consistently. →
Script every patient interaction.
Script every patient interaction. Scripting helps dentists and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …
Set the example.
Set the example. A leader is the example that other people will follow. Leaders who ask team members to behave and act one way but do not do it themselves send a counterproductive message. Take the …
Don’t get confused by insurance codes.
Don’t get confused by insurance codes. If you’re having trouble understanding which codes to use for insurance, simply contact the insurance company. You hear about many tricks and gimmicks but you …
Continue Reading about Don’t get confused by insurance codes. →
