Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …
Carefully examine insurance participation.
Carefully examine insurance participation. Practices should review patient insurance participation each year. The doctor and financial coordinator should be aware of important data such as what …
Continue Reading about Carefully examine insurance participation. →
Advice for the Practice Leader – Control spending impulses.
Advice for the Practice Leader – Control spending impulses. You may be tempted to buy the latest equipment, but you should exercise fiscal discipline. Evaluate new technologies carefully, not only to …
Continue Reading about Advice for the Practice Leader – Control spending impulses. →
Hand every patient a walkout statement.
Hand every patient a walkout statement. This document should show the treatment performed, what has been paid and what amount has been billed to insurance. Inform patients that anything not covered by …
Continue Reading about Hand every patient a walkout statement. →
Performance Target: Increase doctor production by 20% annually.
Performance Target: Increase doctor production by 20% annually. All systems must be operating at optimal levels for this to happen, and the doctor must delegate virtually all non-clinical activities …
Continue Reading about Performance Target: Increase doctor production by 20% annually. →
Order supplies on an as-needed basis.
Order supplies on an as-needed basis. Automatic ordering of supplies can lead to inefficiency, misuse of office space and outright waste. For example, a year’s supply of gauze pads gathering dust in a …
Continue Reading about Order supplies on an as-needed basis. →
Understand the change in consumer behavior.
Understand the change in consumer behavior. In the post-recession economy, consumers of all income levels who once made impulsive buying decisions now often postpone spending. This mentality makes it …
Continue Reading about Understand the change in consumer behavior. →
Eliminate the word “No” from your conversations at the office.
Eliminate the word “No” from your conversations at the office. Negative language works against positive energy… which your practice needs if it is to grow and thrive. When you have to contradict or …
Continue Reading about Eliminate the word “No” from your conversations at the office. →
Practice Valuation Factor: Accounts Receivable.
Practice Valuation Factor: Accounts Receivable. Uncollected—perhaps uncollectible—money can undermine the value of your practice. The seller and buyer will need to negotiate who will be responsible …
Continue Reading about Practice Valuation Factor: Accounts Receivable. →
Welcome everyone to your office warmly.
Welcome everyone to your office warmly. Your patients will appreciate it when your front desk team and other staff members greet them as if they were friends or family rather than merely customers to …
Continue Reading about Welcome everyone to your office warmly. →
Don’t underestimate the effects of stress.
Don’t underestimate the effects of stress. A little stress often enables people to perform well. But a lot of stress, day after day, can cause serious damage. Stress wears you down physically, …
Continue Reading about Don’t underestimate the effects of stress. →
Advice for the Team – Keep administrative duties from reducing production.
Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the doctor to spend more time chairside, providing care to …
Continue Reading about Advice for the Team – Keep administrative duties from reducing production. →
