Advice for the Scheduling Coordinator – Use a short list to reduce missed appointments. For whatever reason, some patients repeatedly fail to show for appointments. Rather than risking unrecoverable …
Review your collections process.
Review your collections process. If your collections rate is less than 99%, take a close look at the systems you’re using to collect overdue fees. Start with these questions: Do you have …
Post several times a week on your Facebook page.
Post several times a week on your Facebook page. Social media experts recommend that dental practices post to their Facebook account frequently. Although a recent major survey shows that almost 9 out …
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Advice for the Dentist – Do what the best practices do… use “best practices.”
Advice for the Dentist – Do what the best practices do… use “best practices.” In the business world, leaders search for and implement management systems, strategies and techniques known as best …
As we approach the half-year mark, prepare to make mid-course corrections.
As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …
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Reactivate patients you haven’t seen for 18 months or more.
Reactivate patients you haven’t seen for 18 months or more. Review your total patient base to see how many have become inactive. Rather than risk losing them entirely, make contact and encourage them …
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Understand the difference between morning and monthly staff meetings.
Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …
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Monitor levels of supplies monthly.
Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …
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Leadership Advice for the Dentist: Be the role model for team behavior.
Leadership Advice for the Dentist: Be the role model for team behavior. The way you act has everything to do with the way your staff members act at the office. If you want them to be patient-centric, …
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What is the practice’s average production per new patient?
What is the practice’s average production per new patient? A rise in the number of new patients alone doesn’t indicate production gains. In fact, it can mean exactly the opposite if too many new …
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Know what your practice does.
Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Performance Target: Keep 98% of all patients scheduled at all times.
Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure patients don’t leave without scheduling their next appointment. Follow-up in 24 hours with those …
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