Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a back seat, give them priority treatment. Set aside specific times …
Present all payment options.
Present all payment options. Whether patients are deciding if they should accept treatment or just worried about how to pay for it, help them and the practice by mentioning the payment options …
Schedule consultations for the afternoon.
Schedule consultations for the afternoon. The best time to schedule consultations is in the mid-afternoon after most of the larger cases have already been completed for the day. This allows the doctor …
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Realize patients want more value today than ever before.
Realize patients want more value today than ever before. Patients want the best value every time they spend their money. They have been conditioned by retailers to seek deals based on either lower …
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Evaluate new products thoroughly.
Evaluate new products thoroughly. The dentist and appropriate team members should be involved in judging whether new products will benefit the practice and its patients. Determine if a product will …
Advice for the Dentist – Don’t take your team for granted.
Advice for the Dentist – Don’t take your team for granted. Your staff is a key component of your success. Provide team members the leadership, training and motivation they need, and your office will …
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Re-evaluate bulk ordering.
Re-evaluate bulk ordering. Although bulk ordering can mean discounts, it locks the office into a set of purchases and may end up costing more than if the office had ordered supplies as needed. Some …
Emphasize benefits during presentations for elective treatment and larger cases.
Emphasize benefits during presentations for elective treatment and larger cases. Clinical details by themselves don’t win over patients—benefits do. Patients will always want to know how the procedure …
Survey patients regularly.
Survey patients regularly. Create a short survey about the total patient experience. For the best results, use a web-based survey that can be completed in the office on a laptop or tablet. If using …
Highlight the practice’s brand.
Highlight the practice’s brand. What are your practice’s competitive advantages? Are current patients and prospective patients aware of these attributes? Communicating the practice’s brand reinforces …
Advice for the Dentist – Meet regularly with your laboratory representative.
Advice for the Dentist – Meet regularly with your laboratory representative. To make the most of the relationship with your dental laboratory, keep the lines of communication open with your lab rep. A …
Contribute to the discussion during meetings.
Contribute to the discussion during meetings. Everyone’s opinion matters. If you’re shy or lack confidence when speaking in group settings, you may want to let others do the talking in meetings. That …
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