The office manager must run all non-clinical administration of the practice. Doctors need to get back to being doctors. If they are not spending 96% of their day chairside or directly involved in some …
Everyone has to follow the systems.
Everyone has to follow the systems. We periodically meet team members who simply refuse to follow systems that were put in place by the doctor or his or her consulting firm (with significant …
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Organize your practice.
Organize your practice. If you don’t know exactly how your practice runs or what results you’re getting, you need to implement management systems ASAP. …
Give every patient a compliment every day.
Give every patient a compliment every day. One of the great Roman Emperors said that he had never met a person that didn’t feel better after a compliment. This holds true centuries later. …
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Patients don’t like to wait.
Patients don’t like to wait. If you are continually running behind, even 10 minutes, patients will not be happy. …
Practice income is your key performance indicator (KIP).
Practice income is your key performance indicator (KIP). If your practice income is not increasing by at least 5% per year, then you need to strategize. Increasing by 5% will barely help you keep you …
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Clean up your office.
Clean up your office. Spring is around the corner. Now is the perfect time to go through your office and dispose of anything you don't need. …
Don’t get sold on something you don’t need.
Don’t get sold on something you don’t need. Every salesperson wants to make money, and that is the way it should be. However, it also means that they are very good at selling you things whether you …
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Don’t just do the easy thing.
Don’t just do the easy thing. Over many years of working with thousands of clients, we have found that simply doing the easy thing often fails. For example, it is easier to write a check for referral …
Let patients know how well things are going.
Let patients know how well things are going. Dental hygienists should take the time to let every patient know that their treatment looks great. This is an opportunity to complement the dentist and the …
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Got energy?
Got energy? A director of ticket sales for a professional sports team was recently asked why people still go to stadiums when they can have such a great television experience on a flat screen at home. …
Stress is the enemy of fun.
Stress is the enemy of fun. The best way to eliminate stress is to implement highly efficient systems that allow dental team members to flow through their days with low fatigue and high levels of …
