Advice for the Dentist – Support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their potential. …

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Advice for the Hygienist – Ask for referrals. Hygienists spend more time with patients than anyone else in the office, and these interactions present countless opportunities to encourage patient …

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Advice for the Scheduling Coordinator – Schedule 60–65% of production before lunch. Mornings are the best time to work on the more complex, comprehensive and challenging cases. By moving smaller, …

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Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …

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Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the …

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Advice for the Dentist – A well-trained team makes for happy patients. Most patient interactions with the practice will be with team members rather than the doctor. That’s why it’s so important to …

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Start all large cases within seven days. The longer patients have to wait for appointments, the more likely they are to rethink their decision. The key is to start treatment, especially larger cases, …

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Help new team members get up to speed quickly. “Training new team members” may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through …

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Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $800,000 in 200 workdays, the …

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Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails to perform. It happens. Even the best strategies can fall flat, especially if they have been overused. …

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Advice for the Dentist – Respond positively to competitive threats. If you recognize potentially harmful threats before they cause damage to your practice, they can actually trigger greater success. …

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Treat patients the way you want to be treated. Always put yourself in the shoes of patients. Welcome and greet them by name when they enter the practice. Make the patient experience as pleasant as you …

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