Avoid negativity. Positive people inspire others to act in a positive manner. If the doctor or team members have a tendency to be negative, then others may follow that example, which usually leads to …
Advice for the Dentist – Empower your team to grow your practice.
Advice for the Dentist – Empower your team to grow your practice. Your team is there to help you—don’t leave them out of the case presentation process. Too many doctors think of case presentation as a …
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What should your practice brand be? Ask your patients.
What should your practice brand be? Ask your patients. It’s hard for most dental practices to justify investing in market research. But there’s an alternative and reliable way to figure out how to …
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Advice for the Hygienist – Tailor services to each patient.
Advice for the Hygienist – Tailor services to each patient. Every hygiene patient has different needs. To add value to the hygiene visit, provide customized care based on individual needs. This is a …
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Educate new patients about the practice.
Educate new patients about the practice. The more patients know about your practice, the easier it is to create confidence in the care they will receive. A good place to start is by talking about the …
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Pay attention to overhead.
Pay attention to overhead. Overhead is necessary for running a practice, but unnecessary expenses can hurt your financial health. To operate successfully, the practice must effectively manage …
Advice for the Dentist – Delegate responsibilities.
Advice for the Dentist – Delegate responsibilities. As the practice’s primary producer, you can raise production dramatically by delegating virtually all non-clinical responsibilities to staff …
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Don’t let your cell phone activities disturb or distract you from patients.
Don’t let your cell phone activities disturb or distract you from patients. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend to, do so …
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Use One-Day Rules to motivate patients.
Use One-Day Rules to motivate patients. To manage patients more effectively, set a 24-hour limit for the team to accomplish certain tasks, including: Following up with patients who haven’t yet …
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When you upgrade systems, update training, too.
When you upgrade systems, update training, too. Most practice systems need to be replaced every three to five years. Think of team training as an essential part of the process. Develop new scripting …
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Advice for the Dentist – Sharpen your case presentation skills.
Advice for the Dentist – Sharpen your case presentation skills. Do you emphasize—more than once—how treatment will benefit the patient? Do you present multi-tooth, cosmetic and other elective …
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Gather personal facts to build stronger relationships.
Gather personal facts to build stronger relationships. Every time patients come in, team members should try to learn more about them… like hobbies, interests, etc. Shared with other staff members, …
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