Advice for the Dentist – Give credit where it’s due. Everyone on the team should acknowledge who has come up with a good idea… but it’s especially important for you to do so. As practice leader, you …

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Advice for the Hygienist – Recommend dental products to your patients. Based on your knowledge and experience as a dental professional, educate patients about the health benefits of using the latest …

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Eliminate inefficiencies. Eventually, even the best practice systems develop bottlenecks that reduce efficiency and increase stress. That’s why all systems should be replaced—not merely tweaked—every …

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Offer outside financing as a payment option. Whenever patients need to pay a significant amount out of pocket for treatment, offer to put them in touch with a reputable finance company. While there is …

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Use the right words. When it comes to treatment consultations, many doctors and team members just “wing it.” A poorly prepared case presentation will have limited success. To enhance the doctor and …

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Advice for the Dentist – Behave like a CEO every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized Greet team members by …

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Advice for the Dentist – Make business education a priority. The Great Recession and its aftermath have ushered in a host of permanent changes that have forever altered the dental profession. In this …

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Reduce no-shows and cancellations. Truly satisfied patients have a high level of trust in the practice and are more likely to not only keep their appointments but also be on time. Examine appointment …

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Look at the practice from your patients’ viewpoint. Team members should both read over scripts and “act them out” or role-play. This training process reinforces important practice information. …

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Advice for the Marketing Coordinator – Start working on next year’s marketing calendar now. Review the effectiveness of this year’s marketing strategies so far. Keep the strategies that have generated …

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Avoid negativity. Positive people inspire others to act in a positive manner. If the doctor or team members have a tendency to be negative, then others may follow that example, which usually leads to …

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Advice for the Dentist – Empower your team to grow your practice. Your team is there to help you—don’t leave them out of the case presentation process. Too many doctors think of case presentation as a …

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