If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …
Advice for the Front Desk Team – Help patients with their insurance.
Advice for the Front Desk Team – Help patients with their insurance. Dental insurance coverage is a source of anxiety for many people. Anything you can do to alleviate that anxiety is a win for the …
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Ask patients for feedback.
Ask patients for feedback. Many dentists and teams have only a vague notion of how patients truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …
Advice for the Dentist – Have lunch with a team member.
Advice for the Dentist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a meal. This …
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Give encouragement and compliments to patients.
Give encouragement and compliments to patients. If patients are doing a great job sitting still for a lengthy procedure, compliment them. They’ll appreciate it and feel better about the appointment. …
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Perform regular chart audits.
Perform regular chart audits. Unscheduled patients can quickly turn into inactive patients. Reviewing patient charts every month prevents the practice from losing track of patients. Once unscheduled …
Work with other team members for smoother “hand-offs.”
Work with other team members for smoother “hand-offs.” Usually, where your work ends, someone else’s begins. These “hand-offs”—when patients, tasks or procedures are transferred to other staff …
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Start your day the right way.
Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Advice for the Dentist – Support and encourage the team.
Advice for the Dentist – Support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their potential. …
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Advice for the Hygienist – Ask for referrals.
Advice for the Hygienist – Ask for referrals. Hygienists spend more time with patients than anyone else in the office, and these interactions present countless opportunities to encourage patient …
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Advice for the Scheduling Coordinator – Schedule 60–65% of production before lunch.
Advice for the Scheduling Coordinator – Schedule 60–65% of production before lunch. Mornings are the best time to work on the more complex, comprehensive and challenging cases. By moving smaller, …
Advice for the Financial Coordinator – Double-check insurance claims.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …
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